Orange County's
Premier Cleaning Service
Orange County's
Premier Cleaning Service
Last Updated: April 15, 2025
These Terms of Service ("Terms") govern your use of the website, mobile applications, and services (collectively, the "Services") offered by Clean & Simple ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use our Services.
Clean & Simple provides professional cleaning services for residential and commercial properties in Orange County, California. Our services include, but are not limited to:
The specific services provided will be those selected by you during the booking process and confirmed in your service agreement or booking confirmation.
To access certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
When using our Services, you agree to:
You may request services through our website, mobile application, by phone, or by email. All service requests are subject to availability and confirmation by us.
A booking is confirmed only after you receive an explicit confirmation from us, either through our online system, email, or phone. The confirmation will include the scheduled date, time, services to be performed, and estimated pricing.
We reserve the right to reschedule or reassign cleaning teams when necessary. We will make reasonable efforts to notify you of any changes as soon as possible and to minimize disruption to your scheduled service.
You may cancel or reschedule a confirmed booking according to the following policy:
For recurring service subscriptions, you may cancel or pause your subscription with at least 7 days' notice before your next scheduled cleaning. Cancellations or changes requested less than 7 days in advance may be subject to our standard cancellation policy.
We reserve the right to cancel or reschedule services due to circumstances beyond our control, including but not limited to severe weather, staff illness, or equipment failure. In such cases, we will make reasonable efforts to notify you promptly and reschedule your service at your convenience.
Service pricing is based on the specific services requested, the size and condition of the property, and the frequency of service. Pricing will be provided before service confirmation and may be adjusted based on actual conditions found at the property.
We accept various payment methods, including credit/debit cards, electronic bank transfers, and digital payment platforms. Cash payments may be accepted in certain circumstances with prior arrangement.
Payment for one-time services is typically due upon completion of the service, unless otherwise specified. For recurring services, payment methods must be established before the first cleaning, and payments will be processed according to the agreed schedule.
Late payments may result in suspension of services and the assessment of late fees. Accounts with outstanding balances may be referred to collection agencies.
We reserve the right to modify our pricing at any time. For recurring service customers, we will provide at least 30 days' notice before any price changes take effect.
We are committed to your complete satisfaction. If you are not satisfied with any aspect of our service, please notify us within 24 hours of service completion, and we will address your concerns, which may include returning to reclean areas at no additional cost.
Our standard cleaning services do not include certain tasks unless specifically requested and agreed upon, such as:
We cannot guarantee the removal of pre-existing or extensive stains, damage, or discoloration. We will make reasonable efforts to clean such areas, but complete restoration may require specialized services not included in standard cleaning packages.
You are responsible for ensuring our cleaning team has access to your property at the scheduled time. This may include providing keys, door codes, or being present to grant access. If we cannot access your property for the scheduled cleaning, the service may be considered a no-show under our cancellation policy.
You agree to provide a safe working environment for our cleaning professionals. This includes:
We reserve the right to refuse service if we determine that the property presents unsafe or unsanitary conditions that prevent our staff from performing their duties safely and effectively.
While we take every precaution to protect your property, if damage occurs as a direct result of our negligence, we will repair or replace the damaged item at our discretion. Claims for damage must be reported within 24 hours of service completion. We are not responsible for:
In no event shall our total liability to you for all damages, losses, or causes of action exceed the amount paid by you for the specific service during which the damage or loss occurred.
We strive to provide high-quality services, but we make no warranties, expressed or implied, regarding the services provided, except as explicitly stated in these Terms or required by law.
You agree to indemnify, defend, and hold harmless Clean & Simple, its officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
All content, features, and functionality of our website and mobile applications, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, are the exclusive property of Clean & Simple or our licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website or mobile applications without our prior written consent.
Before filing a claim against Clean & Simple, you agree to attempt to resolve the dispute informally by contacting us. We will attempt to resolve the dispute by contacting you via email or phone.
If the dispute cannot be resolved informally, you and Clean & Simple agree to resolve any dispute through binding arbitration in Orange County, California, rather than in court, except that you may assert claims in small claims court if your claims qualify.
You and Clean & Simple agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
These Terms are governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced to the fullest extent under law.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Clean & Simple.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clean & Simple regarding your use of our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning our Services.
If you have any questions or concerns about these Terms, please contact us at:
Clean & Simple
123 Clean Street
Orange County, CA 92618
Email: legal@cleanandsimple.com
Phone: (949) 560-0351
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